1. Reservation Process
To secure your booking with Cape Vineyard Escape, a non-refundable deposit of 10% of the total tour cost is required at the time of reservation. This deposit confirms your tour and ensures availability.
2. Payment Terms
Deposit: A 10% deposit is required upon reservation.Pre-Payment: A further 50% of the total cost must be paid at least 7 days prior to the tour date. Final Payment: The remaining balance must be paid on the day of the tour or at the time of pickup.
3. Cancellation Policy
Full Refund: Guests who cancel at least 7 days prior to the scheduled tour will receive a full refund of all payments made.Partial Refund: Cancellations made within 3 days of the tour may incur a cancellation fee of up to 50% of the total booking cost.
4. Rescheduling
If you need to reschedule your tour, please notify us at least 7 days in advance. We will do our best to accommodate your new dates, subject to availability.
5. Refund Process
Refunds will be processed within 5-7 business days after approval. All refunds will be issued to the original payment method.
6. Unforeseen Circumstances
In the event of unforeseen circumstances, such as severe weather conditions or health advisories, Cape Vineyard Escape reserves the right to cancel tours. In such cases, guests will receive a full refund or the option to reschedule.
7. Customer Responsibility
Guests are responsible for providing accurate information when booking and ensuring they have the necessary travel documents for their trip.
8. Liability Waiver
Guests may be required to sign a liability waiver prior to participating in tours, acknowledging the inherent risks involved.
9. Contact Information
For any inquiries regarding bookings, cancellations, or changes, please contact our customer service team at [insert contact information].
10. Privacy Policy
Cape Vineyard Escape is committed to protecting your privacy. We will handle your personal data in accordance with applicable data protection laws. For more information, please refer to our Privacy Policy.