Cape Vineyard Escape Policy PageIntroduction
At Cape Vineyard Escape, we are dedicated to providing our guests with memorable experiences in the beautiful Cape Winelands. To ensure clarity and transparency, we have established the following terms and policies regarding bookings and cancellations.
Booking Process
All bookings must be made through our website or authorized platforms. A 10% non-refundable deposit is required to confirm your reservation. The remaining payment structure includes 50% due 7 days before the tour and the final payment on the day of the tour.
Cancellation Policy
To provide a fair policy for all guests, cancellations must adhere to the following guidelines:
Cancellations made at least 7 days in advance will receive a full refund.Cancellations made within 3 days may incur a cancellation fee of up to 50%.
Rescheduling
We understand that plans can change. If you wish to reschedule, please inform us at least 7 days before your scheduled tour. Rescheduling is subject to availability.
Refunds
Refunds will be processed within 5-7 business days, credited to the original payment method.
Unforeseen Circumstances
In case of severe weather or health advisories, we reserve the right to cancel tours, providing guests with a full refund or the option to reschedule.
Customer Responsibility
Guests must ensure that their information is accurate and that they possess all necessary travel documents.
Liability
A liability waiver may be required to acknowledge the risks associated with participating in tours.
Contact Us
For inquiries regarding our policies, please reach out to our customer service team.
Privacy Commitment
We value your privacy and comply with data protection laws. For further details, please refer to our Privacy Policy.